Terms & Conditions — jw001

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless context expressly requires otherwise:

• "jw001", "the Platform", "we", "us", or "our" refers to jw001, the internationally operated online casino and sportsbook accessible at https://jw001.ws and any of its associated sub-domains or mobile-optimised interfaces.
• "You", "the Player", or "Member" refers to any individual who creates a registered account on jw001 or who otherwise accesses or uses any service provided through the Platform.
• "Account" means the personal account opened by a Member on the Platform, which stores their profile information, balance, transaction history, and betting/gaming activity.
• "Balance" refers to the total sum of funds held in a Member's account, comprising deposited real-money funds and any applicable bonus funds, expressed in Indonesian Rupiah (IDR / Rp).
• "Bonus Funds" means any promotional credits, free-bet credits, or cashback amounts credited to a Member's account subject to wagering requirements and the conditions set out in Clause 7.
• "Services" means all products and features made available through the Platform, including but not limited to the sportsbook, live casino, slots, crash games, virtual sports, and any other gaming or betting vertical offered now or in the future.
• "KYC" (Know Your Customer) refers to the identity and payment-method verification process described in Clause 3.
• "Restricted Jurisdiction" means any country or territory from which access to or use of the Platform is prohibited by applicable law or by jw001's operational policies.

Access to and use of jw001 Services is subject to the following eligibility requirements, all of which must be satisfied simultaneously and on a continuing basis throughout your membership:

• Age: You must be at least 21 years of age. jw001 is strictly an adults-only platform. Providing false date-of-birth information to circumvent this requirement constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of any Balance.
• Jurisdiction: The primary audience for jw001 is players based in Indonesia. You confirm that accessing the Platform from your location does not violate any law applicable to you personally. You accept full personal responsibility for determining the legality of your participation.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You are not under guardianship, trusteeship, or any other legal restriction on your capacity to contract.
• Single Account: Each individual is permitted to hold only one registered account on jw001. Operating multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all funds therein.
• Self-Exclusion Status: You are not currently subject to a voluntary or mandatory self-exclusion order on jw001 or any affiliated platform. Attempting to register or access Services during an active self-exclusion period is a breach of these Terms.
• Personal Use: You are acting on your own behalf and for your own personal entertainment. Opening or operating an account on behalf of a third party, or allowing a third party to use your account, is prohibited.

To access the full range of jw001 Services, you must complete the registration process and create a verified account. The following conditions apply to registration and ongoing account maintenance:

• Accurate Information: All information provided at registration — including your full legal name, date of birth, residential address, and contact details — must be accurate, complete, and current. You are obligated to update your account information promptly if any of it changes.
• Username and Password: You will select a unique username and a password during registration. Your password must be kept strictly confidential. jw001 will never ask you to disclose your password via email, live chat, or any other channel.
• KYC Verification: jw001 operates a mandatory Know Your Customer (KYC) process. You may be required to submit one or more of the following documents before your first withdrawal or at any other point deemed necessary by our compliance team: (a) a government-issued photo ID (KTP for Indonesian nationals, or an equivalent passport or national identity document); (b) a selfie photograph holding your ID; (c) proof of your registered payment method (e.g., a screenshot or statement showing your BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja account in your name). Standard KYC review is completed within 24 hours of document submission.
• Account Closure by jw001: jw001 reserves the right to decline any registration application or to close an existing account, with or without prior notice, where we have reasonable grounds to believe that eligibility requirements are not met, that fraudulent activity has occurred, or that continued membership poses a risk to the integrity of the Platform.

You are solely responsible for maintaining the confidentiality and security of your account credentials. The following obligations apply at all times:

• You must not share your username, password, or any one-time authentication codes with any other person under any circumstances.
• You must not allow any third party to access or operate your jw001 account, whether for betting, financial transactions, or any other purpose.
• You must notify jw001 support immediately at [email protected] if you believe your account has been accessed without your authorisation, or if your login credentials have been compromised.
• jw001 strongly recommends enabling two-factor authentication (2FA) on your account. This feature is available in account settings and adds a second verification step to every login.
• jw001 will not be liable for any losses arising from unauthorised account access where you have failed to maintain reasonable security of your credentials or where you have shared your login details with a third party.
• All activity conducted through your account — including bets placed, deposits made, and withdrawals requested — will be treated as authorised by you unless you have reported a compromise to our support team prior to the relevant activity occurring.

jw001 accepts deposits exclusively in Indonesian Rupiah (IDR / Rp) via the local payment channels listed below. All deposit transactions are subject to the following terms:

The following conditions apply to all deposits:

• Deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited and will be reversed to the originating account.
• jw001 does not accept cash deposits, cryptocurrency, or payment methods not listed in the table above.
• Deposited funds must be used for gaming and betting activity on the Platform. jw001 reserves the right to apply an administrative review where a deposit is followed immediately by a full withdrawal without meaningful wagering activity.
• All deposits are subject to the Anti-Money Laundering (AML) controls described in Clause 9. Unusual deposit patterns may trigger a compliance review and temporary account hold.
• jw001 is not responsible for delays caused by the Player's bank or e-wallet provider. If a deposit does not credit to your account within the timeframe above, contact support with your transaction reference number.

Withdrawal requests are processed subject to the following conditions and timeframes:

• Minimum Withdrawal: Rp 50.000 per transaction.
• Verified Accounts: Withdrawals will only be processed to accounts that have completed KYC verification as described in Clause 3. Unverified accounts may request verification at any time via account settings or by contacting support.
• Same-Method Requirement: Withdrawals must be directed to the same payment method and account used for deposits where technically feasible. This is a standard AML control measure.
• Processing Time: jw001 targets a withdrawal processing time of under three minutes for the majority of transactions during standard operating hours (24/7, WIB UTC+7). Complex cases or those flagged for compliance review may take up to 24 hours.
• Bonus Funds: Bonus funds and winnings derived from bonus funds are subject to the wagering requirements in Clause 7. Only amounts that have satisfied the applicable wagering requirement are eligible for withdrawal.
• Withdrawal Limits: Standard daily withdrawal limit is Rp 50.000.000 per account. Higher limits are available for verified VIP Members. Contact support for details.
• Right to Request Documentation: jw001 reserves the right to request additional identity or source-of-funds documentation before processing any withdrawal. Failure to supply requested documents within 72 hours may result in the withdrawal request being held pending receipt of documentation.

jw001 offers a range of promotional incentives to both new and existing Members. All bonuses and promotions are subject to the following general terms, plus any specific terms published alongside each individual offer:

• Wagering Requirements: Unless a promotion explicitly states otherwise, all bonus funds are subject to a wagering requirement before withdrawal. The applicable wagering multiplier will be stated clearly on the promotion page. For example, a 25x wagering requirement on a Rp 100.000 bonus means the Player must wager a cumulative total of Rp 2.500.000 on qualifying games before the bonus and associated winnings become withdrawable.
• Qualifying Games: Not all games contribute equally toward wagering requirements. Live casino games typically contribute at a lower rate than slots. The contribution rates for each game category are published on the relevant promotion page. Games with an RTP above 97% or games identified as low-variance exploits may be excluded entirely from wagering contribution.
• Expiry: Bonus funds that are not used or that have not met their wagering requirements within the period stated on the promotion page will expire and be removed from the account balance without notice. Standard bonus expiry is 7 days from the date of credit unless otherwise stated.
• One Bonus at a Time: Unless a promotion explicitly permits stacking, only one bonus may be active in a Member's account at any given time. A new bonus will not be credited until any existing active bonus has either been fully wagered or has expired.
• Abuse and Fraud: jw001 reserves the right to cancel any bonus, void associated winnings, and suspend or close the relevant account where there is evidence of bonus abuse, including but not limited to: use of multiple accounts to claim the same promotion, systematic low-risk betting patterns designed to satisfy wagering requirements without genuine risk, collusion, or any other activity deemed by jw001 to be an exploitation of the promotion system.
• Seasonal Promotions: Special promotions tied to cultural events — including Ramadhan, Idul Fitri, Chinese New Year (Imlek), and Indonesian Independence Day — carry their own specific terms, which will be published in full on the promotion page for each campaign.

The following general rules apply to all betting and gaming activity on jw001. Specific rules for individual game types (slots, live baccarat, roulette, blackjack, sportsbook, esports, crash games) are published in the dedicated rules sections accessible from each product's interface:

• Bet Acceptance: All bets and wagers are accepted at jw001's absolute discretion. jw001 reserves the right to refuse, limit, or void any bet without providing a reason, including but not limited to bets that exceed account-level or market-level staking limits.
• Void Bets: A bet may be declared void and the stake returned where: the event is cancelled or postponed beyond the threshold stated in the applicable sport-specific rules; the odds were published in error due to a technical fault; or where the market was suspended prior to the relevant triggering event occurring.
• Errors and Technical Faults: In the event of a technical error — including server disconnection, software malfunction, or display error — jw001 reserves the right to void the affected round or bet and return the applicable stake. Any winnings generated during a known error state are not valid and will not be paid.
• Currency: All bets are placed and settled in Indonesian Rupiah (IDR / Rp). No currency conversion takes place within the Platform.
• Result Finality: All game and bet results are final once settled. Results will not be reviewed or reversed except where jw001 determines that a proven technical error occurred during the relevant round or event.
• Sportsbook — In-Play Betting: In-play bets on live sporting events are subject to confirmation delays. During the confirmation window, jw001 may accept or reject a bet based on live score and market conditions. A bet is confirmed only when a confirmation message is displayed in your bet slip.

The following activities are strictly prohibited on jw001 and will result in immediate account suspension, forfeiture of balance, and where appropriate, referral to relevant authorities:

• Providing false, incomplete, or misleading information at any stage of registration, KYC verification, or customer support interaction.
• Registering or operating more than one account, whether under your own name or any other identity.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, interact with games, or manipulate odds or game outcomes.
• Exploiting software bugs, game malfunctions, or pricing errors to generate profit. Any such profits are void and will be reclaimed by jw001.
• Engaging in any form of match-fixing, collusion with other players, or coordinated betting activity designed to manipulate market prices or game outcomes.
• Using the Platform to launder money or to facilitate any other financial crime. jw001 operates a full AML compliance programme and will report suspicious activity to the appropriate authorities.
• Depositing funds originating from criminal activity, stolen payment instruments, or unauthorised use of third-party accounts.
• Harassing, threatening, or abusing jw001 staff or other Members via any communication channel.
• Attempting to access the Platform or any account other than your own through hacking, phishing, or any other unauthorised means.

jw001 is committed to promoting responsible gambling across its entire player base. The following tools and policies are available to all Members at no cost:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits from their account settings page. Limits take effect immediately when reduced and require a 72-hour cooling-off period when increased.
• Loss Limits: Members may set a maximum loss threshold per day, week, or month. Once the limit is reached, no further bets will be accepted until the relevant period resets.
• Session Time Reminders: Members may configure on-screen reminders that appear at regular intervals during a gaming session to prompt reflection on time spent.
• Cooling-Off Period: Members may request a temporary account suspension of between 24 hours and 6 weeks. During this period, the account is inaccessible and no communications will be sent other than essential account security alerts.
• Self-Exclusion: Members who believe gambling is causing them harm may request permanent self-exclusion. Self-exclusion is irreversible for a minimum period of six months and remains in place until the Member formally requests reinstatement after that period, subject to a review by our responsible gaming team.

For full guidance, tools, and support resources, visit our dedicated Responsible Gaming page. If you are concerned about your gambling behaviour, please contact our support team immediately at [email protected]. Our team is trained to respond with empathy and discretion.

All content on the jw001 Platform — including but not limited to the brand name, logo, website design, graphics, software, game interfaces, promotional materials, written content, and data compilations — is the exclusive intellectual property of jw001 or its licensed content providers and is protected by applicable international intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment in accordance with these Terms.
• You may not copy, reproduce, modify, distribute, display, publish, sublicense, or create derivative works from any Platform content without the express prior written consent of jw001.
• Third-party game content (including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) is licensed to jw001 by the respective studios and remains the intellectual property of those studios. These studios' terms of use apply to your use of their games as part of the Platform.

To the fullest extent permitted by applicable law, jw001 excludes all warranties, representations, and conditions, whether express or implied, in connection with the Platform and your use of it. In particular:

• jw001 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We target 99.9% uptime but do not guarantee continuous availability.
• jw001 is not liable for any loss of profits, loss of revenue, loss of data, loss of anticipated savings, or any indirect, consequential, incidental, or punitive loss arising from your use of the Platform, even if jw001 has been advised of the possibility of such losses.
• jw001's total aggregate liability to you in connection with any single claim or series of related claims shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.
• jw001 is not liable for losses arising from: (a) your failure to comply with these Terms; (b) unauthorised access to your account by a third party; (c) force majeure events including natural disasters, acts of government, network infrastructure failures, or any event beyond jw001's reasonable control.

jw001's collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By creating an account on jw001, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

Key data commitments include: all personal data is stored on geographically redundant, encrypted servers; payment data is handled in accordance with applicable financial data security standards; your data will not be sold to third parties; and you retain the right to request access to, correction of, or deletion of your personal data at any time by contacting [email protected].

jw001 reserves the right to amend these Terms & Conditions at any time. When material changes are made, we will:

• Update the "Last updated" date at the top of this page.
• Display a prominent notification within the Platform for a period of at least 7 days following the change.
• Send an email notification to the registered address of all active Members where the changes are of significant operational impact.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must stop using the Platform and may request account closure by contacting support.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which jw001 holds its international offshore gaming licence. By accepting these Terms, you agree that any dispute arising out of or in connection with your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies in that jurisdiction.

Nothing in this clause limits jw001's right to seek injunctive or other equitable relief in any jurisdiction where such relief is available to protect its intellectual property or to prevent ongoing fraud or abuse of the Platform.

These Terms are written in English and the English-language version shall prevail in the event of any conflict with a translation provided for convenience.

If you have any questions about these Terms & Conditions, require clarification on any clause, wish to submit a formal complaint, or need assistance with your account, please contact us through the following channel:

• Email Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform. Average response time: under 5 minutes.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays. Native Indonesian-speaking agents are available at all times.

For formal written correspondence, please use the email address above with the subject line "Formal Correspondence — [your account username]" to ensure correct routing to our compliance team.